A comprehensive service system
Shenzhen Huayite New Energy Technology Co., Ltd
- R&D design
- product manufacturing
- product configuration
- sales guidance
- installation guidance
- after-sales service
Pre sales support
R&D design aims to meet customer needs and tailor high-quality inverters for customers
Full range of high-quality assurance measures and comprehensive monitoring measures for product manufacturing to ensure first-class product quality
Sales guide a introduces the relevant situation of our factory’s technology and equipment; Understand customer needs, customize solutions, and recommend suitable inverters; Implement test materials and relevant technical preparations, and improve technical parameters
Follow up during sales
Maintain good communication with customers with thoughtful greetings and pay attention to whether they need further assistance
Provide relevant product instructions and technical information for installation and maintenance, assist customers in smooth installation, debugging, and correct use of equipment
Technical service engineers can provide free training and guidance on system related knowledge, daily use and maintenance of equipment
Follow up during sales
Maintain good communication with customers with thoughtful greetings and pay attention to whether they need further assistance
Provide relevant product instructions and technical information for installation and maintenance, assist customers in smooth installation, debugging, and correct use of equipment
Technical service engineers can provide free training and guidance on system related knowledge, daily use and maintenance of equipment
After sales service
Quick equipment fault diagnosis and propose feasible solutions
During the warranty period of equipment maintenance, the equipment will be repaired for free
Only reasonable repair costs will be charged based on the fault and damage situation outside the warranty period
Repair and arrange shipment of returned products within 24 hours
Collect opinions, listen carefully and summarize customer feedback, continuously improve, improve product performance and service level
FAQ
Q1: What's the payment term?
A: We accept T/T, Western Union, PayPal etc. terms of payment.
Q2: How's the delivery time?
A: Usually the delivery time within 7 working days for stock models, if not stock available, it would be 20-30 working days for
bulk orders.
Q3: Tell me the standard of package?
A: For the small capacity, it use carton, but for big capacity, we should use wooden case for protection.
Q4: Does your company also provide other solar products except Pure Sine Wave Inverter?
A: Yes, we also provide other solar products, like MPPT Solar Controller, poly solar panel, off grid solar inverter, on grid inverter, battery, portable solar system, solar charger and other accessories related to the solar power system.
Q5: Can you accept OEM, ODM service?
A: Yes, we accept OEM, ODM service.
Q6: What is the warranty of inverter?
A: 2 year warranty.
