A comprehensive service system

Shenzhen Huayite New Energy Technology Co., Ltd

Pre-sales-support

Pre sales support

R&D design aims to meet customer needs and tailor high-quality inverters for customers

Full range of high-quality assurance measures and comprehensive monitoring measures for product manufacturing to ensure first-class product quality

Sales guide a introduces the relevant situation of our factory’s technology and equipment; Understand customer needs, customize solutions, and recommend suitable inverters; Implement test materials and relevant technical preparations, and improve technical parameters

Follow up during sales

Maintain good communication with customers with thoughtful greetings and pay attention to whether they need further assistance

Provide relevant product instructions and technical information for installation and maintenance, assist customers in smooth installation, debugging, and correct use of equipment

Technical service engineers can provide free training and guidance on system related knowledge, daily use and maintenance of equipment

Follow-up-during-sales
Follow-up-during-sales

Follow up during sales

Maintain good communication with customers with thoughtful greetings and pay attention to whether they need further assistance

Provide relevant product instructions and technical information for installation and maintenance, assist customers in smooth installation, debugging, and correct use of equipment

Technical service engineers can provide free training and guidance on system related knowledge, daily use and maintenance of equipment

After-sales-service

After sales service

Quick equipment fault diagnosis and propose feasible solutions

During the warranty period of equipment maintenance, the equipment will be repaired for free

Only reasonable repair costs will be charged based on the fault and damage situation outside the warranty period

Repair and arrange shipment of returned products within 24 hours

Collect opinions, listen carefully and summarize customer feedback, continuously improve, improve product performance and service level

FAQ

A: We accept T/T, Western Union, PayPal etc. terms of payment.

A: Usually the delivery time within 7 working days for stock models, if not stock available, it would be 20-30 working days for

bulk orders.

A: For the small capacity, it use carton, but for big capacity, we should use wooden case for protection.

A: Yes, we also provide other solar products, like MPPT Solar Controller, poly solar panel, off grid solar inverter, on grid inverter, battery, portable solar system, solar charger and other accessories related to the solar power system.

A: Yes, we accept OEM, ODM service.

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